str8-2-u-from-me-dishes-and-more web store FAQ section

Online orders can be entered 7 days a week and 24 hours per day. Orders are processed and shipped Monday-Friday except for holidays. Saturday and Sunday are not included in delivery times. We strive to ship all in stock orders within 48 business hours, excluding holidays and scheduled business closings. UPS pick ups are Monday-Friday, 6:00 p.m. Please contact customer service should you have any questions.

To cancel an order please call our customer service department at (321) 422-5028. NOTE: We usually cannot cancel web orders since they go directly to shipping.

You should receive an order confirmation in the form of e-mail immediately after your order is processed and placed in our order system. If your package is being shipped via UPS, you will receive another email containing your UPS tracking number. If you pay with Paypal or Google, you will receive a shipping confirmation once your item ships USPS.

All shipments to continental U.S. customers will be shipped via UPS Ground or USPS. View delivery times for UPS ground. USPS is available for P.O. Box, as well as shipments to Alaska or Hawaii. International orders will be shipped via UPS or USPS First Class Mail International. We will contact you with shipping cost information BEFORE we process your order, to ensure the correct shipping amount has been paid. Delivery may take, on average, one day to one week once the order has left our facility. Str8 2 U From Me Dishes & More is not responsible for any additional duties, taxes, tariffs or charges that may incurr. Shipping times may vary when shipping to remote locations. The times given above reflect the time it takes the shipping agency to deliver the package and do not account for processing time. All orders will ship within 48 business hours (Monday through Friday, excluding holidays) after shipping charges are confirmed.

International shipping is based on the destination and weight of package. A representative from Str8 2 U From Me Dishes & More will contact you with the shipping charge prior to shipping your order.

Str8 2 U From Me Dishes & More only provides a refund for shipping costs if the return is a direct result of company error. NEW ITEMS MUST BE RETURNED UNDAMAGED AND UNUSED TO QUALIFY FOR REFUND (Note: Tapes and CD's must be returned unopened to be considered 'new'.) Return Process A copy of the original invoice must accompany the return of the item. Failure to provide this copy will result in an unprocessed return. Returns should be sent to: Str8 2 U From Me Dishes & More 127 W. Lauren Ct Fern Park, FL 32730-2219. Str8 2 U From Me Dishes & More reserves the right to reject items that are received in less than "new" condition. items will be returned to the customer via Parcel Post or First Class Mail SHIPPING COSTS ARE NOT REFUNDED. Customer Satisfaction Statement If you are dissatisfied with your item for any reason we will give you a 100% refund of the item cost, providing it is in its original condition. Items must be returned according to the return policy outlined above. We will only refund shipping costs if the return is a result of our error. Any items returned is subject to a restocking fee of 20% Due to the sheer volume of items on our inventory, occasionally the odd piece may be inaccurately priced. When your order is received, our staff scrutinizes your order: If the price of the item is lower than the stated price, we honor the lower amount. Alternatively, if the price of the item is higher than stated, we will contact you immediately for a decision.

You have a number of options for paying for your items. 1) Mail a cashier's check, personal check or money order: Submit your order and mail cashier's check, personal check or money order to Str8 2 U From Me Dishes & More along with your order number. Your order will not ship until payment is received and processed, which could take an additional 7-10 business days. 2) Pay Online: Use your credit card or use Google Checkout or Paypal. NOTE: If you pay online using your credit card please be sure that the name you've entered on the billing information for your credit card is the same as it appears on the credit card. Also, please be sure to put the billing address as the address where the credit card statements are sent. If the addresses do not match then it may delay your order.